Application Specialist Instruments (m/f/d)

Responsibilities

In the role of Application Specialist Instruments you will be responsible for:

DEMONSTRATION of MetaSystems instruments

• Perform product demonstrations as requested by the sales team for prospective customers on-site, in workshops and at marketing events.
• Prepare the demonstration equipment and ensure it is in proper working order before performing the demonstration. Demonstrations will be tailored to the interests of the customer.
• Consult distributors and end users on system configuration and system integration.

INSTALLATION of MetaSystems instruments and end-user training, including:

• Coordinate proper preparation of the installation site
• Supervise the unpacking and placement of instruments at customer sites.
• Perform installation of equipment and verify correct operation. This will require knowledge of computers, electronics, mechanical adjustment, optics and software applications.
• Provide application training such that MetaSystems distributors and customers have a full understanding and confidence in the use of the equipment.
• Instruct end users on proper equipment use and maintenance.

SERVICE AND SUPPORT of MetaSystems instruments, including:

• Provide high quality technical troubleshooting and applications support online, by phone, email, chat, etc.
• Provide on-site service to remedy any system malfunction
• Provide, and organize schedules for preventative maintenance visits
• Feedback market requirements to our development department
• Training of Sales Representatives, Application Engineers and Service Technicians

ADMINISTRATION of SUPPORT ACTIVITIES, including:

• Prompt completion of travel, service and installation reports
• Prompt updating of CRM database to document all customer interaction.

Complying with all company rules, guidelines, SOP’s and management direction.

Requirements

To qualify as an ideal candidate

• you have relevant experience of more than 2 years in computerized instruments and systems, preferably in the Biotech industry or sector.
• you demonstrate the ability to diagnose technical issues and communicate clearly and effectively with customers face to face, online or via email and telephone.
• you demonstrate strong, friendly and proactive communication skills with internal and external team members.
• have the ability to work effectively and efficiently, individually or as part of a team.
• are self-motivated with a flexible attitude.
• show commitment to precise and on-time follow-up of customer problems.
• demonstrate strong problem-solving ability and finding solutions which meet customer and organizational objectives.
• show dynamic, organized, logical and proactive approach.
• show commitment to delivering excellent customer service.
• possess highly effective written and verbal communication skills in ENGLISH & HINDI.
• are organized and logical with the ability to be inventive and able to prioritize ongoing activities.
• are able to meet deadlines as well as customer and business requirements.

We expect

• University degree qualification (B.Sc., M.Sc., PhD) or equivalent in Bio/medical field. Preferably, knowledge in Genetics and Microscopy. Must have extensive experience with PCs and MS-Windows. Some teaching experience is beneficial.
• you to be able to travel at short notice when business requires.
• you have worked in support of scientific/medical instruments, ideally in the clinical field.
• you have an academic background in nature science, or alternatively acquired the necessary background by related job experience.
• you speak and read fluently in English and Hindi.
• you have outstanding communication skills with subordinates, peers and superiors.
• you enjoy working with a high level of freedom from micromanagement, but according to accepted rules of personal responsibility.
• you like working in an organization with flat hierarchy based on mutual respect, tolerance and friendly cooperation with your colleagues, business partners and customers.
• you can cope with very direct communication paths to top management.
• you can cope with a diverse team and show zero tolerance against any form of discrimination based on ethnicity, race, color, gender, sexual orientation, religious belief, disability, or age.
• you like to travel frequently internationally (while using also all other means of digital communication available).

MetaSystems India Offers:

• Competitive remuneration and a performance based incentive system
• High level of freedom from micromanagement by superiors
• Respect from your colleagues, partners, customers and competitors
• International exposure and opportunity to meet and work with people from many cultural backgrounds in a world spanning group of MetaSystems companies
• The opportunity to represent very competitive, modern, intelligent, hi-tech products at top scientific level
• A team of internationally minded, well-educated, racially diverse, highly professional colleagues who enjoy company dinners, barbecues and other social activities on occasion

Formalities

• There will be a 3 months trial period
• Your main office location will be in the MSI office Bangalore (or local home office location)
• You need a passport that allows for international travel
• MetaSystems India expects its employees to be fully vaccinated against Covid-19